Koi88 Malaysia Platform Terms and Conditions of Use

Welcome to koi88, an online entertainment platform operated under a valid and recognized license. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and the management of koi88 ("Company", "us", "we").

By accessing, registering, or using any part of the koi88 platform — whether through the website koi88.vu or our official mobile app — you explicitly confirm that you have read, understood, and agreed to be bound by all provisions in these Terms, including our Privacy Policy and Responsible Gaming Policy.

These Terms take effect from the date you register an account at koi88 and will remain in effect for as long as your account is active or until it is terminated in accordance with the provisions set out in this document.

To be eligible to register for and use the koi88 services, you must meet all of the following eligibility criteria at all times:

• Be at least 18 years old or have reached the age of majority recognised by the laws of your country or region of residence, whichever is higher.
• Have full legal capacity to enter into a binding agreement and are not subject to any legal restrictions from doing so.
• Not a resident of any jurisdiction that specifically prohibits participation in online betting or gambling activities.
• Not listed on any active self-exclusion programme, whether at the koi88 platform level or with any relevant regulatory body.
• Register for personal use only and not on behalf of any third party.

Koi88 conducts periodic age and identity checks. If it is found that a member has provided false information regarding their eligibility, koi88 reserves the right to immediately close the account and forfeit any remaining balance.

Each individual is only permitted to hold one (1) account on the koi88 platform. Owning more than one account, whether using the same or different personal information, constitutes a serious violation of these Terms and may result in the closure of all accounts and forfeiture of funds.

During the registration process, you agree to:

1. Provide accurate, current, and complete information as required in the registration form.
2. Keeping your personal information accurate and up to date at all times.
3. Keeping your account password confidential and not disclosing it to any third party.
4. Notify koi88 immediately if you suspect any unauthorised access to your account.
5. Be fully responsible for all activities that take place through your account.

Koi88 reserves the right to decline any registration application from any individual without providing a reason. This decision is final and non-appealable.

All financial transactions on the koi88 platform — including deposits, withdrawals, and internal transfers — are processed through a secure and trusted payment system with full encryption.

Deposit:

• Minimum and maximum deposit limits are as specified on the platform's cashier page and may vary depending on the selected payment method.
• All deposits must come from a financial account registered in the same member's name. Third-party deposits are not accepted.
• Koi88 does not charge any processing fees for deposits; however, your payment provider may apply their own fees.
• Deposit funds are typically credited to your koi88 account instantly upon confirmation.

Withdrawal:

• Withdrawal requests will only be processed once your KYC process has been successfully completed and identity verification has been obtained.
• Withdrawals will be processed to the same payment method used for the deposit, except in certain circumstances where an alternative method is required.
• Withdrawal processing times depend on the chosen payment method; however, koi88 endeavours to process all requests as quickly as possible.
• Koi88 reserves the right to request additional supporting documents for withdrawals exceeding certain limits as a security measure.

Koi88 offers its members a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, loyalty rewards, and seasonal promotions. All offers are subject to the specific terms and requirements stated alongside each promotion.

General terms applicable to all koi88 bonuses:

• Each bonus has wagering requirement (rollover) that must be met before any winnings derived from it can be withdrawn.
• Each bonus has a limited validity period. Bonuses that are not used within the specified period will expire automatically.
• Only one promotional bonus may be active at any one time, unless otherwise stated in the relevant promotion's terms.
• Koi88 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Bonus abuse, including the use of multiple accounts to repeatedly claim bonuses, will result in bonus cancellation and account closure.

All games available on the koi88 platform — including slot games, Bingo, fish shooting, sports betting and other categories — all powered by certified Random Number Generators (RNG) to ensure fairness and transparency in every game outcome.

• Each game has its own rules displayed within the game interface. Members are responsible for familiarising themselves with those rules before playing.
• All bets that have been confirmed and accepted by the system are final and cannot be cancelled.
• Any technical disruptions that occur during an active game will be resolved in accordance with the relevant game provider's policy.
• Koi88 is not liable for any losses incurred as a result of internet connection disruptions on the member's end.
• For Sports Betting, the odds displayed at the time the bet is accepted are the odds that will be used to calculate the payout.

Minimum and maximum bet limits for each game are as displayed within the respective game interface and are subject to change from time to time.

The koi88 platform is intended for lawful personal entertainment purposes only. The following actions are strictly prohibited and may result in immediate account closure and legal action:

• Registering more than one account or using another person's account.
• Using automated software, bots, scripts, or any unauthorized third-party technology to interact with the platform.
• Attempting to exploit technical vulnerabilities or software errors in the gaming system.
• Engaging in any form of fraud, including the use of stolen credit cards or payment information.
• Attempting to conduct money laundering or using the platform for any illegal activity.
• Colluding with other players to exploit the betting or bonus system (collusion).
• Providing false or misleading information during registration or the KYC process.
• Threatening, harassing, or behaving rudely towards koi88 customer support staff.

Koi88 takes the security and privacy of every member seriously. Our platform uses 256-bit SSL encryption to protect all communication channels and data transactions between your device and our servers.

As a member, you are responsible for:

• Using a strong, unique password for your koi88 account and changing it regularly.
• Enabling two-factor authentication (2FA) for an added layer of security — we strongly recommend this step.
• Ensure you log out of your account after each session, especially when using a shared device.
• Not saving your login credentials on public or unsecured devices.

Koi88 will never ask for your password via email, live chat, or any other channel. If you receive any such request, please report it to our support team immediately as it is a phishing attempt.

The collection and use of your personal data is governed by Privacy Policy ours, which forms part of these Terms.

Koi88 is committed to a responsible gaming culture. We believe that online entertainment should remain a fun activity and must not cause financial or emotional stress to any member.

Self-management tools provided by koi88 include:

• Deposit limit — set the maximum amount you can deposit in a day, week, or month.
• Loss limit — set a maximum loss limit for your chosen time period.
• Play time limit — limit the amount of time you spend playing each day.
• Temporary break — suspend your account for a period of 24 hours, 7 days, 30 days, or 90 days.
• Self-Exclusion — permanently close your account if you feel that gaming has affected your well-being.

The koi88 platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates without interruption at all times, koi88 makes no guarantee that the service will always be free from disruptions, errors, or technical issues.

• Koi88 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• In the event that a technical disruption affects the integrity of a game, koi88 reserves the right to void and refund the relevant bets.
• Koi88 is not liable for any losses arising from inability to access the platform due to system maintenance, technical disruptions beyond our control, or internet service restrictions.
• Koi88's maximum liability to any member shall not exceed the total net deposits made by that member in the 12 months preceding the claim.

Koi88 reserves the right to modify, update, or replace any part of these Terms at any time at its sole discretion. Members will be notified of material changes via their registered email or in-platform notification at least 7 days before the effective date, except in situations requiring immediate changes for security or legal compliance reasons.

It is your responsibility to review these Terms periodically. The date of the most recent update will always be displayed at the top of this document. Continued use of the platform after any amendments take effect will be considered acceptance of the revised Terms.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or require further clarification on any provision contained herein, the koi88 customer support team is available to assist you every day of the week.

You can reach us via:

• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the koi88 platform.
• Email: [email protected] (response within 24 business hours)
• FAQ: Visit the FAQ us for answers to the most frequently asked questions.

These Terms and Conditions are a binding document and constitute the entire agreement between you and koi88 regarding the use of this platform, superseding all prior agreements, representations, or understandings whether oral or written.