Koi88 Privacy Policy — Malaysia User Data Protection

Welcome to the Privacy Policy koi88. This document forms an essential part of the agreement between you as a member and the koi88 platform operating under the domain koi88.vu. We are committed to ensuring the privacy and security of your personal information is protected at every stage of your use of our platform.

This Privacy Policy details the types of personal data we collect, the purposes for collection, how we use it, with whom it may be shared, how we protect it, and what rights you have regarding your personal data.

This policy applies to all your interactions with koi88, including:

• Website usage koi88.vu via web browser.
• Use of the official koi88 mobile app on an Android or iOS device.
• Any communications you have with our customer support team.
• Participation in koi88 promotions, contests, or loyalty programmes.
• Account registration process, identity verification (KYC) and financial transactions.

Koi88 only collects data that is strictly necessary to provide a safe, fair and responsible service. We do not collect excessive or irrelevant information. Below are the categories of data we collect and their sources:

In some circumstances, we may also collect information from legitimate third-party sources, such as identity verification agencies or payment service providers, solely for the purpose of verifying your identity and complying with legal requirements.

Every piece of data we collect is used for a clear and legitimate purpose. koi88 uses your personal data for the following purposes, all of which are essential to ensuring a safe, fair and enjoyable gaming experience:

1. Account Management — Creating and maintaining your account, verifying identity, and ensuring login security.
2. Transaction Processing — Processing deposits, withdrawals, and fund transfers accurately and securely.
3. KYC & AML Compliance — Fulfilling legal requirements related to identity verification and anti-money laundering.
4. Platform Security — Detecting and preventing fraud, bonus abuse, collusion, and other unauthorized activities.
5. Customer Support — Enabling us to provide accurate and effective assistance whenever you need support.
6. Responsible Gaming — Monitoring gameplay patterns to identify signs of problem gambling and take appropriate protective measures.
7. Platform Improvement — Analyzing usage data in aggregate (without identification) to enhance user experience and platform performance.
8. Service Communications — Sending important notifications related to your account, transactions, policy changes, or security updates.
9. Personalised Marketing — With your consent, to send promotional offers, bonuses, and information about new games that may interest you.

Koi88 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is only shared in limited and specific situations as outlined below:

• Payment Service Providers — Required financial information is shared with trusted payment processors to enable deposit and withdrawal transactions to be completed securely.
• Game Providers — Minimum necessary data is shared with third-party game software providers that supply game content on the koi88 platform, subject to strict confidentiality agreements.
• Statutory Authorities — koi88 will disclose personal data when required to do so by Malaysian law, court order, or a request from a legitimate law enforcement agency.
• Identity Verification Agency — Identity information is shared with certified third-party verification services solely for the purpose of fulfilling KYC requirements.
• Analytics Services — De-identified and aggregated usage data may be shared with analytics tool providers for platform improvement purposes.

All third parties we work with are bound by data protection agreements that require them to use your data only for specified purposes and to protect it to a standard equal to or higher than our own.

Koi88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. Below are the types of cookies we use:

You can manage cookie usage through your web browser settings. However, disabling essential cookies may affect the functionality and security of the koi88 platform. Analytics and preference cookies can be declined without affecting the platform's core capabilities.

Protecting your personal data is koi88's number one priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorised access, theft, or damage.

The technical security measures we implement include:

• 256-bit SSL Encryption for all data in transit between your device and our servers.
• Database-level data encryption for sensitive information stored, including IC numbers, banking details, and passwords.
• Two-factor authentication (2FA) available for all accounts and highly recommended to be activated.
• Intrusion Detection System (IDS) that operates 24/7 to identify and respond to security threats promptly.
• Regular security audits by independent cybersecurity experts to identify and patch any system vulnerabilities.
• Role-based access control that ensures only authorized personnel can access member data, and only to the extent required for their duties.
• Encrypted data backups on a regular basis to ensure data recovery is possible in the event of any technical incident.

Koi88 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law. Retention periods vary according to the type of data and relevant legal requirements.

• Active account data retained for as long as your account remains active on the koi88 platform.
• Financial Transaction Data retained for a minimum of 7 years after the transaction is made, in compliance with financial compliance and anti-money laundering laws in Malaysia.
• KYC and identity verification data retained for a minimum of 5 years after account closure.
• Customer support communication logs retained for 2 years for quality control and dispute resolution purposes.
• Technical and security log data retained for 90 days unless involved in an active investigation.

Once the retention period expires or upon a valid user request, your personal data will be securely deleted using industry-standard deletion methods, ensuring the data cannot be recovered by any party.

As a koi88 member and data subject, you have the following rights regarding your personal data that we hold. We respect and facilitate the exercise of these rights:

Koi88 strictly prohibits the use of its platform by anyone under the age of 18 years. We do not intentionally collect, store or process any personal data from individuals under the age of 18.

The measures we take to prevent underage access include:

• Mandatory age verification during the account registration process.
• KYC process requiring official identity verification documents.
• Automated detection system that alerts when signs of an underage user are identified.
• Collaboration with child protection organisations to ensure best practices are upheld.

Koi88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements or improvements in the way we protect your data. Any material amendments will be communicated to you through the following methods:

• A prominent notice on the koi88 platform home page for at least 14 days before the changes take effect.
• Notification via email to the address registered with your account.
• A pop-up notification in the koi88 mobile app when you launch the app.
• Update the "Updated" date at the top of this Privacy Policy page.

Your continued use of the koi88 platform after a policy change takes effect will be deemed acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account and request data erasure before the change takes effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the koi88 privacy team is here to help. We are committed to responding to every enquiry within 3 working days.

You can reach us via:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• Help Centre: Visit the FAQ us for immediate answers to frequently asked questions

When contacting us regarding a privacy issue, please clearly state:

1. Your full name and koi88 account username.
2. The type of request or complaint you are submitting (data access, rectification, erasure, etc.).
3. Detailed information about your concern to help us process your request more quickly.